SpinCity Casino Review Honest Review by Casino Guru

Spin City Casino Canada Spin City Casino Canada

Read our review of SpinCity Casino, its complaints, support and other factors. It’s good, but there are better options. Find out why. 6.5/10Safety Index Above average by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 18 users

Very positivePositiveNeutralNegativeVery negativeView all (18) reviewsSpinCity Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino’s Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino’s Safety Index, derived from these findings, provides a score reflecting online casino’s safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Although SpinCity Casino scored an Above average Safety Index of 6.5, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Proceed with reading our SpinCity Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of SpinCity Casino – Is it fair and safe?

To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of SpinCity Casino, we read and assessed Terms and Conditions of SpinCity Casino in-depth. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

According to our approximate calculation or collected information, SpinCity Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include SpinCity Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, SpinCity Casino has attained an Above average Safety Index of 6.5. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

SpinCity Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of SpinCity Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about SpinCity Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 14 complaints about this casino in our database. Because of these complaints, we’ve given this casino 2,427 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

SpinCity Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

The user satisfaction feedback of SpinCity Casino shared by 18 users has resulted in a Mixed User feedback score. Read the reviews in the ‘User reviews’ part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

SpinCity Casino company data and licenses

SpinCity Casino is owned by Faro Entertainment N.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

SpinCity Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

SpinCity Casino accepts deposits via 41 payment methods. This includes: Neteller, Skrill, PaySafeCard, Mastercard, VISA, Sofort Banking, SOFORT Überweisung, Boleto Bancario, Maestro, Neosurf, Neteller 1-Pay, Bitcoin (BTC), AstroPay, Transferencia bancaria local, Bank transfer, Santander, Khipu, Mach, WebPay, Interac, Interac e-Transfer, MiFinity, Banco de Chile, Binance Coin (BNB), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Jeton, blik, Tron (TRX), USD Coin (USDC), Rapid Transfer, Tether (USDT), Banco BCI, RedCompra, Pay4Fun, UTORG, Toncoin (TON), Banco Estado, PIX, PicPay.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit
EUR 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at SpinCity Casino.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Finnish			24/7
French			24/7
Norwegian			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SpinCity Casino, account management, withdrawal process, etc. We would say SpinCity Casino has an average customer support based on the responses we have received during our testing.

Slots and casino games at SpinCity Casino

SpinCity Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

Games from 92 casino game providers are available. This includes NetEnt, Novomatic, TaDa Gaming, Play’n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Genesis Gaming, Belatra Games, MrSlotty, Relax Gaming, Betgames, Genii, Smartsoft Gaming, Turbo Games, Slotopia, Lucky Streak, Mancala Gaming, Boomerang Studios, Spadegaming, G Games, Aviatrix, Spribe, Gamomat, Kiron Interactive, Golden Race, Atmosfera Live, TrueLab Games, Spearhead Studios, Mascot Gaming, SlotMill, Onlyplay, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), Reel Play, Oryx Gaming, Gaming Corps, Worldmatch, Leap Gaming, Gamebeat, TVBet, Livespins, OctoPlay, Absolute Live Gaming (alg), Fugaso, Felix Gaming, Skywind Group, Iconic21, AvatarUX, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, CT Interactive, Golden Hero, Apparat Gaming, Games Global, PopOK Gaming, Barbara Bang, Clawbuster, Triple Cherry, Bet2tech, EURASIAN Gaming, Hacksaw Gaming, Netgame, Mplay, Ruby Play, Ka Gaming.

Bonuses and codes offered by SpinCity Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In ‘Bonuses’ section of this review, you’ll currently find 5 bonuses from SpinCity Casino based on the data from our database.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our SpinCity Casino bonuses page.*To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

SpinCity Casino Terms and Conditions

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of SpinCity Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about SpinCity Casino

SpinCity Casino user feedback and reviews

The user satisfaction feedback of SpinCity Casino shared by 18 users has resulted in a Mixed User feedback score. Read the reviews in the ‘User reviews’ part of this page to learn more.

SpinCity Casino company data and licenses

SpinCity Casino is owned by Faro Entertainment N.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

SpinCity Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit
EUR 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at SpinCity Casino.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Finnish			24/7
French			24/7
Norwegian			24/7

Slots and casino games at SpinCity Casino

Bonuses and codes offered by SpinCity Casino

Note: In case you are looking for more information about this casino’s bonus offers, visit our SpinCity Casino bonuses page. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (41)Payment methods (41)-

SlotsRouletteBlackjackNo bettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardsNo eSports bettingCrash gamesAll games (15)- Slots

Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

English website All languages (5)All website languagesEnglishFrenchGermanFinnishNorwegianEnglish customer support All languages (5)All customer support languagesEnglishFrenchGermanFinnishNorwegianEnglish live chat All languages (5)All livechat languagesEnglishFrenchGermanFinnishNorwegian-

Вообщем никому не советую это казино. - No Нет
No Нет

jjotappNoviceBrazil• 2 months ago I’ve had a terrible experience with the casino, I’ve been trying to withdraw my winnings for 35 days and they claim it’s a problem with the payment server, but no one is doing anything about it. In my opinion, they are fraudsters! Com o cassino tenho horrível experiência estou estressado tentando sacar meus ganhos há 35 dias e eles alegaram que é problema do servidor de pagamento mais ninguém faz nada para solucionar. Ao meu ver eles estão se enquadrando em estelionatarios! - Balancing earnings Equilíbrio dos ganhos

35 days trying to withdraw my funds 35 dias tentando sacar meus fundos
They are licensed but don’t follow their own rules Eles são licenciados mais não seguem as próprias regras
The chat and workers use ready-made texts to answer questions and don’t help you at all! O chat e trabalhadores usam textos prontos para responder as dúvidas e não te ajudam em nada!
They don’t find a solution to customer problems! Não acham solução para os problemas com cliente!
They don’t take responsibility and blame the payment provider for the delay and delays Não assumem a responsabilidade e culpam provedor de pagamento pela demora e atrasos

ChrisNAdvanced NovicePoland• 4 months ago I wouldn’t trust this casino. Made a play thought on Monday 1800zl. Cashed out 300zl for the rules. That I understand I lose the other bit. Yesterday (Tuesday) made another play though. 1000zl. Limit was 900zl. They cancelled that saying Monday rules apply. Cheating me out of the bonus as they don’t want to pay. - Lots of games

You can play all the game with bonus
Not wanting to pay out. Using same rule to stop paying. When they don’t understand.

tautuij06VisitorNew Zealand• 8 months ago My account is fully verified and it’s a visa payment but processing withdrawal time has been for the past 5 days and counting. Contacted online support and their communication is just as slow. I got a hi then waited 5 minutes to be told they’ll need a couple of minutes to check out my account. I waited another 5 minutes before closing the chat window. Not impressed.Would I recommend this casino? NOWill I continue to play here? NO - Ok game selection

Verified account quickly
Charges additional fees at times when depositing money
Breaks up withdrawal payment requests in weird amounts. Paid one of the 7 amounts even though full amount was a withdrawal request

hakerkobuhApprenticePoland• 11 months ago Hello, I have to comment because I have read bad reviews about SpinCity here a few times, and it is not true, on the contrary, the casino works very well, I play there a lot, 3 days ago I had a large withdrawal and they paid me without any problems, 40 hours after when I finished playing, I had money transferred to my account, no problems with verification, there were no problems at all, I recommend Spin City to everyone Witam, muszę się wypowiedzieć, ponieważ pare razy przeczytałem tutaj złę recenzje o SpinCity, a to nie prawda, wręcz odwrotnie, kasyno działa bardzo dobrze, dużo w nim gram, 3 dni temu miałem dużą wypłatę i bez problemu wypłącili mi, po 40stu godzinach od zakończenia grania miałęm pieniądze na koncie przelane, beż żadnych problemów z weryfikacją, wogóle nie było żadnych problemów, polecam Spin City każdemu - POSITIVE POZYTYW

baconpuffNoviceCanada• 11 months ago Will actually take your money that you try to withdraw. They don’t remove money from balance right away hoping you’ll play it away before it’s withdrawn. But when you don’t touch it it will be gone next day and withdrawl history will say can’t withdraw Insufficient balance looking at your account the balance is then zero from like $1500. Then when you complain they gaslight you saying you must have let someone use your account. Which is laughable cause I live alone and no one uses my phone nor am I open about gambling so…. They then gaslight you that you played it and make a fuss when you ask for play history so it can be verified which takes them forever to get so likely edited to their liking and even then the history it’s not complete not all gaming history like live casino not the easiest to read or clear either and asked for my banking statements during this process which at that point I was not comfortable with sharing personal financial information being in their hands. Don’t play here unless you like being robbed and miserable. There customer support is quite useless. There are run by faro entertainment which is apparently sketchy and the licensing by curaçao for the casino is not hard to get nor monitored very hard as there’s too many casinos to monitor. - Great games selection

No withdrawls and will keep it in balance so you hopefully play it away
Removes winnings from account
No easy customer play history access must make a request for it
Faro entertainment

CriticNZNoviceNew Zealand• 1 year ago Terms and conditions are harsh and the withdrawal and verification is the worst I have dealt with. Delayed communication. Asking for details they already have extremely one sidedIf you had one good experience don’t expect to get the same treatment next time.15 days and still waiting to receive withdrawal - Good selection of games

alex95damoursNoviceCanada• 1 year ago After reading the experiences of other players, let’s say that I hesitated for a long time before depositing at this casino but I did not have this kind of experience. Apart from the excessively long time to receive a withdrawal, and their harassment of promotions, I must say that my experience is positive Après avoir lu les expériences des autres joueurs, disons que j’ai hésité longuement avant de déposer sur ce casino mais je n’ai pas eu ce genre d’expérience. Mise appart le temps excessivement long pour recevoir un retrait, et leur harcèlement des promotions, je dois dire que mon expérience est positive - Registration bonus received quickly Bonus d’inscription reçu rapidement

Cheap bonus Bonus bon marche
Long time to receive a withdrawal (more than 5 business days) Long moment pour recevoir un retrait( plus de 5 jours ouvrable)
They are quite harassing with email promos Ils sont assez harcèlent avec les promo email

SusieQJunior ApprenticeCanada• 1 year ago The verification of an account is terrible, have been at this several weeks and reading the reviews below, of stealing from people is very disturbing. I had provided my id and they lost it, this was provided to them on June 24, 2023. They wanted me to add my documents back again, its not very good at all. I am going to have to report this to the police as its a big concern that identity theft may occur from playing at their casino… - Lots of good games, wins on them too….however if you never get paid, its meaningless…

verification and payment never gets completed and they have not paid me. I requested a withdrawal June 23, 2023 and still have not gotten my account verified…its been a nightmare, I would agree customer service is terrible, inconsistent. Is this a licensed casino?

Rali1994NoviceAustria• 1 year ago Deposited in February and money was debited but not credited. I’m still trying to get my money back somehow. . Switch to another casino! Im Februar eingezahlt und es wurde Geld abgebucht aber nicht gutgeschrieben . Bis heute versuche ich das Geld irgendwie zurück zu bekomme. . Weicht auf ein anderes Casino ! - Customer service Kundendienst

speed Schnelligkeit

ChalilimpramUnregistered userGermany• 1 year ago People stay away from the casino!!!! I deposited €10 which was debited but not credited!!!! After almost a month of processing, it says I deposited €20 and it was booked back, which was not the case!!! I don’t feel like messing around with them anymore!! Definitely not to be recommended!!! Leute Finger weg von dem Casino!!!! Habe 10€ eingezahlt die abgebucht wurden aber nicht gutgeschrieben!!!! Nach fast einem Monat Bearbeitung heißt es ich habe 20€ eingezahlt und die wurden wieder zurück gebucht was nicht der Fall war!!! Kein Bock mehr mich mit denen rum zu Ärger!! Definitiv nicht zum weiterempfehlen!!! - -1 star!!! -1 Stern!!!

-5 Stars -5 Sterne
Fast verification Schnelle Verifizierung
Super fast payout Super Schnelle Auszahlung
Many well-known slots Viele bekannte Slots

Lukasz.dudNovicePoland• 1 year ago good morning everyone. I have a problem with spin.city casino. after a big win and verification of my account everything was OK, but they asked for more documents, I sent everything they wanted suddenly blocked the account from the regulations 2.2.10, i.e. payments from accounts that do not belong to me. I wrote that I have an account together with my wife since 2019. they asked me to go to the bank and receive a document that I have an account with my wife to be signed and stamped by the bank. I sent such a document, they treat without a response, they still wrote that the account was blocked. I wrote hundreds of times in the chat they can’t provide information, they wrote back to me that the account was blocked from the regulations of 2.1.10, they wrote me to send confirmation that the account belongs to me and my wife, I wrote back that I sent the document you asked for, and I sent a contract with the bank where you can see that I and my wife are the owners of the account, you can’t get along with them in any way, I sent all the documents stating that the account belongs to me and my wife and they still block my account. I believe this is intentional account blocking because I won about $5,000. are you able to help?? - Bie wypłacalne

Blokada konta po dużej wygranej
Próba wysłania dokumentów i odblokowania konta niemożliwa brak pomocy z supporty

767bess767NoviceBelarus• 2 years ago Doesn’t pay out money. DO NOT PLAY HERE Не выплачивает деньги. НЕ ИГРАЙТЕ ЗДЕСЬ DronUnregistered userBelarus• 2 years ago I wanted to verify the account, he said. Only at the request of the security service. Won money put on withdrawal. Documents were requested 2 days later. (nonsense) uploaded documents, 12 days have passed and nothing. They say wait .. I defend that this is a terrible attitude towards customers. And I advise you not to play with them. Support by the way is also terrible. You have to wait 5 hours for an answer. They don’t know anything. They say that they have a very large workload. It seems to me that one person works there both in support and in the financial department and in the security department … DO NOT PLAY HERE !!!!! Хотел верифицировать акаут, сказал. Только по запросу службы безопасности. Выйграл денег поставил на вывод. Через 2 дня запросили документы. (бред) загрузил документы, прошло 12 дней и нечего. Говорят ждите.. Я щитаю что это ужасное отношение к клиентам. И советую не играть у них. Сапорт кстате тоже ужасен. Ждать ответа приходится по 5 часов. Ничего не знают. Ссылаются что очень большая нагрузка у них. Мне кажется там работает один человек и в сапорте и в финансовом отделе и в отделе безопасности… НЕ ИГРАЙТЕ ЗДЕСЬ!!!!! Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.5/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistAverage value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

73All0Opened14Not solved34Solved25Rejected

Complaints directly about SpinCity Casino

Case closed Our verdict

Unjustified complaint

Disputed amount: €2,000

Player’s winnings have been confiscated.

The player from Bulgaria faced issues with a casino’s conversion of real money to bonus money, which prevented withdrawals. Despite avoiding bonuses, he unknowingly received cashback mid-game, leading to his winnings being classified as bonus money subject to rollover requirements. This unexpected change resulted in his inability to withdraw funds he desperately needed. The Complaints Team reviewed the evidence provided and concluded that the player had been notified about the cashback bonus, and since he chose to play with it, assistance could not be offered. Consequently, the complaint was rejected.

Read moreRead less Submitted: 22 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 850 R$

Player’s withdrawal has been delayed.

The player from Brazil had been trying to withdraw R$850 since July 17, 2024, but all four attempts were canceled by the casino, which blamed issues with the payment provider. Despite having a verified account and adhering to their instructions for choosing another withdrawal method, the casino failed to comply with their own stated rules for processing withdrawals. After 35 days of waiting, the player was finally paid the R$850. The Complaints Team marked the issue as resolved, acknowledging the delay in processing the withdrawal.

Read moreRead less Submitted: 17 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: €2,200

Player experiences delayed payout and account issues.

The player from Germany had won €2200 but faced continuous issues with withdrawing his winnings due to document rejections after updating his address. He sent improved documents quickly each time but received generic responses from customer support, which led to frustration. After escalating the complaint, the casino confirmed that the player’s account had been verified and the withdrawal request had been processed. The player successfully received his money, and the issue was marked as resolved by the Complaints Team.

Read moreRead less Submitted: 09 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 200 zł

Player’s withdrawal has been delayed.

The player from Poland had requested a withdrawal of 200 PLN from Spin City Casino, but the payout had been delayed. Despite multiple attempts to contact customer support, the issue remained unresolved. However, the problem with the delayed withdrawal was quickly resolved, as the casino addressed the matter almost immediately after the complaint was published, and the funds were transferred to his account. The complaint was marked as ‘resolved’ in our system.

Read moreRead less Submitted: 08 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 800 zł

Player’s withdrawal has been delayed.

The player from Poland was frustrated with Spin City Casino for delaying an 800 PLN withdrawal for two weeks. Customer service continually evaded questions and provided empty promises, prompting the player to consider legal action. The issue was resolved after almost daily contact with customer service, though the player noted that the service method required significant improvement.

Read moreRead less Submitted: 08 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: Can$2,000

Player’s withdrawal has been delayed.

The player from British Columbia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team intervened by contacting the casino regarding the player’s verification issues, which were related to the proof of address. After multiple document submissions, the casino accepted the correct proof of address, leading to the processing of the player’s $2,000 withdrawal after a 29-day wait. The issue was resolved, and the player expressed gratitude for the assistance received.

Read moreRead less Submitted: 04 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: 200 zł

Player’s deposit not credited.

A player from Poland deposited 200 PLN at SpinCity, but the amount was never credited to her casino balance. Despite contacting customer support, the issue remained unresolved, causing frustration. After our advice, the deposit was eventually refunded to her card. The player decided to block her account to avoid future complications. The complaint was marked as resolved.

Read moreRead less Submitted: 26 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: 100 zł

Player’s deposit is missing.

The player from Poland deposited 100 PLN at Spin City casino, but the funds did not appear in their casino account. Despite assurances from customer service that the deposit would be refunded, the player had not received the money. Eventually, the player confirmed that the money had been returned to his account. The complaint was marked as resolved by us.

Read moreRead less Submitted: 17 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: 650 zł

Player’s ID verification is delayed.

The player from Poland faced issues with the identity verification process at the casino. Despite submitting clear and readable photos of their ID card, the verification was repeatedly rejected due to alleged low quality, preventing them from withdrawing funds. The issue was resolved after the player confirmed that their documents were finally accepted and they received their winnings.

Read moreRead less Submitted: 17 Jul 2024 Resolved Our verdict

Case closed

Disputed amount: €4,000

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. After new correspondence, the casino verified his account and paid out €1000 of the outstanding €4000. The remaining €3000 was paid out later. The issue was resolved successfully.

Read moreRead less Submitted: 09 Jul 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Player claims unfair delay in document verification process.

The player from Germany had past successful withdrawals from SpinCity but faced new document verification requests when trying to withdraw €1,000. The casino allowed only one document upload every three days, leading to delays and ultimately causing the player to gamble away the funds. The player suspects the casino’s actions were intentional and seeks compensation.

Read moreRead less Submitted: 30 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 1,700 zł

Player’s withdrawal is delayed.

The player from Poland had been waiting for over a week to withdraw 1700 PLN from Spin City Casino, despite being told the process would take 24-48 hours. They demanded an immediate withdrawal. The player eventually received the funds after multiple delays and expressed dissatisfaction with the casino’s practices. The complaint was marked as resolved.

Read moreRead less Submitted: 28 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 300 zł

Player’s withdrawal has been delayed.

The player from Poland requested a 300 PLN withdrawal from Spin City on June 21, 2024, but it remained in ‘in process’ status. Despite completing full account verification, customer service advised canceling the withdrawal or waiting. The issue was resolved as the player confirmed receiving the funds.

Read moreRead less Submitted: 28 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 500 kr

Player’s deposit has not been credited.

A player from Norway deposited 500 NOK at the casino, but the amount was not credited to their account. Despite multiple contacts with customer support and following their recommendations, the issue remained unresolved. The player was concerned about losing their deposit bonus. The issue was eventually resolved by crediting the deposit to the player’s balance, and a bonus was also provided. The complaint was marked as resolved by us.

Read moreRead less Submitted: 20 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 423 zł

Player’s withdrawal has been delayed due to technical issues.

The player from Poland had been waiting for withdrawals totaling 423 PLN from Spin City Casino since May 24th and 25th. Despite daily contact with customer service, the player had been told to wait due to technical issues, which was inconsistent with an earlier successful withdrawal. The player later confirmed that the issue was resolved as she received her money and requested her account to be deleted. We marked the complaint as ‘resolved’ based on the player’s update.

Read moreRead less Submitted: 20 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: Can$1,000

Player’s withdrawal from Spin City is delayed.

The player from Canada had submitted a withdrawal request on June 6th, but it remained “In Process” despite previous verification. Support had instructed the player to accept a payment using a bank login and password, but no email or deposit was received. The player had received similar texts twice, and support was slow to respond. The issue was resolved after it was discovered that an incorrect email address caused the delay. The casino canceled the initial request and credited the funds back to the player’s account. The player subsequently requested and received the full $1000 payment successfully.

Read moreRead less Submitted: 19 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 538 zł

Player’s withdrawal has been delayed.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. The player reported that after multiple reminders to the casino, her account was eventually unblocked, and the issue was resolved. We confirmed that the complaint was marked as ‘resolved’ after the player acknowledged the resolution.

Read moreRead less Submitted: 11 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 12,000 kr

Player’s withdrawal has been delayed.

The player from Norway experienced a delay in withdrawing 12,000 NOK from a casino, despite having completed all verification steps. The casino attributed the delay to an external provider, but the withdrawal exceeded the 5-business-day deadline. The player confirmed having had successful withdrawals in the past and that the winnings were not tied to an active bonus. Eventually, the player received the payment, and the complaint was marked as resolved by us.

Read moreRead less Submitted: 11 Jun 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: Can$2,300

Player’s verification is delayed.

The player from Canada had been waiting 15 days for his name change request to be processed, which prevented him from completing the verification process. Repeated contact with support had not resolved the issue. The player admitted to using his friend’s name during registration, which led to the verification problem. According to the casino’s Terms and Conditions, providing false information was a serious breach, and the casino was not obligated to pay the winnings. The complaint was rejected due to the violation of the casino’s rules.

Read moreRead less Submitted: 05 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: Can$600

Player’s withdrawal has been delayed.

The player from Canada was frustrated with the delay in processing a 600 CAD withdrawal, which had not been processed despite being requested the previous Friday. Support advised the player to wait, and no verification request had been made yet. After multiple follow-ups, the player was asked to complete the verification process, which proceeded smoothly, and the withdrawal request was processed. The player confirmed receipt of the funds, resolving the issue.

Read moreRead less Submitted: 05 Jun 2024 Resolved Our verdict

Case closed

Disputed amount: 700 zł

Player’s withdrawal has been delayed.

The player from Poland was frustrated by a week-long delay in receiving his winnings. Despite passing the verification process, his transaction remained pending, and customer service suggested using a different payment method, which he believed would further delay the payout. The issue was resolved when the player eventually received the money after a period of waiting. The Complaints Team advised patience and confirmed the resolution of the complaint.

Read moreRead less Submitted: 31 May 2024 Resolved Our verdict

Case closed

Disputed amount: 1,300 zł

Player claims that payment has been delayed.

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. The player experienced an initial failure in withdrawing his winnings, but after reapplying, the issue was resolved smoothly. Technical support cited technical problems as the cause. The player ultimately received his money, and the complaint was marked as resolved.

Read moreRead less Submitted: 28 May 2024 Resolved Our verdict

Case closed

Disputed amount: €200

Player has a delayed withdrawal due to account verification issue.

The player from Poland was unable to withdraw 200 euros due to a delay in correcting the birthdate in the account information, which was part of the verification procedure. This issue persisted for more than two weeks. After she provided the correct birthdate and confirmed the rest of her personal information, the verification process was completed successfully. The withdrawal was then processed within the stated timeframe of up to 5 business days. The issue was resolved, and the complaint was marked as closed.

Read moreRead less Submitted: 21 May 2024 Resolved Our verdict

Case closed

Disputed amount: €14,800

Delayed €5,000 withdrawal at SpinCity Casino.

The player from Germany had experienced delays in his €5,000 withdrawal from SpinCity Casino, despite his account having been verified. The casino had cited manual transaction reviews as the cause of the delay. The player had used Litecoin as a withdrawal method and had previously withdrawn money from the casino several times without any issues. The player’s withdrawal was subsequently cancelled due to technical difficulties with his bank and he had had to re-verify his account and request a new withdrawal. The casino had reported that the withdrawal was successful and an additional transaction of €5000 had also been completed. However, the player had reported that a payout of €4800 was still missing. The casino had confirmed that the transaction had been successful on their end. Eventually, the player had confirmed receipt of all his funds. We had marked the complaint as ‘resolved’.

Read moreRead less Submitted: 15 Apr 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 9,800 zł

Player’s withdrawal is delayed at the casino.

The player from Poland experienced a withdrawal delay. Despite having succeeded in two previous withdrawals, the latest had been processing for 16 days. This was significantly longer than the 48 hours specified in the casino’s terms and conditions. The delay was due to an ongoing GDPR request for personal data modification, which could take up to 28 days. The complaint was rejected as the player failed to respond to verification requests and communication from the Complaints Team.

Read moreRead less Submitted: 11 Apr 2024 Resolved Our verdict

Case closed

Disputed amount: €1,600

Player’s documents are consistently rejected, preventing withdrawal.

The player from Germany had been trying for three weeks to withdraw his winnings but continually faced document rejection. Despite initial acceptance via email, the documents were subsequently declined on the casino’s website. After the player had uploaded his documents six times and provided proof of his residence in Germany, the casino finally completed the verification. However, the player’s withdrawal request, which had been pending since March 1st, remained unprocessed. After we intervened and invited the casino’s representatives to join the discussion, the player’s withdrawal was successfully processed. The player had confirmed receipt of his winnings.

Read moreRead less Submitted: 26 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $10 CLP

Player faces continuous account verification issue.

The player from Chile had been trying to verify his account for nearly four months, even resubmitting documents already provided after a casino site update. Despite his efforts, he was unable to get the account verified or withdraw his winnings and the casino was not responding to his queries. The player had managed to reduce his winnings to 900 thousand pesos and the casino had verified his AstroPay digital wallet document. However, the casino still did not payout his winnings. The player stopped responding to our messages and questions, as a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 21 Mar 2024 Case closed Our verdict

Player stopped responding

Disputed amount: $5 CLP

Player is struggling to verify the account.

The player from Chile is having problems with the verification process. Despite sending the requested documents, the verification is not getting approved.

Submitted: 21 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: 200 zł

Player’s account has been blocked due to suspected rule violation.

The player from Poland had reported that her casino account had been blocked due to an alleged rule violation, despite her insistence that she hadn’t broken any rules or owned multiple accounts. She stated that her attempts to resolve the issue were ignored. The casino had unblocked her account, admitted that an error had occurred, refunded her winnings, and initiated verification. The issue had thus been successfully resolved.

Read moreRead less Submitted: 26 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: €60

Player experiences system errors and poor customer service.

The player from North Rhine-Westphalia had encountered repeated system errors while playing 5 Lions Megaways, which had led to her losing her 60 Euro winnings. The casino’s support team had taken three weeks to respond, only to dismiss her complaints and incorrectly claimed that she had won 0.06 Euro. We had requested the player to provide game history or any supporting evidence to validate her claim. However, the player had informed us that she was unable to provide the game history. Without any evidence, we couldn’t proceed with the case, and thus, the complaint was rejected.

Read moreRead less Submitted: 25 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: 600 zł

Player’s withdrawal has been delayed.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn’t been received yet. The delay was due to the casino’s verification process, which the player initially did not receive. After the player completed the required verification, the withdrawal issue was successfully resolved and she received her winnings. The Complaints Team marked the complaint as ‘resolved’.

Read moreRead less Submitted: 22 Feb 2024 Case closed Our verdict

Other

Disputed amount: €940

Player experiences a delayed payout.

The player from Germany, who had been a long-time player at SpinCity, encountered delays with his payout that he had requested on January 19, 2024. Despite his attempts to resolve the issue by canceling and requesting a new payout via a different method, the payout had remained in processing for 8 days. After the player had received part of his payout, he decided to withdraw his complaint. We had rejected the complaint as per the player’s request.

Read moreRead less Submitted: 07 Feb 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Can$25

Player has issues with bonus wagering conditions.

The player from Canada disputed SpinCity’s bonus system. After depositing $25, she had received a 300% bonus, but was unable to access her original funds. She also discovered that she needed to spend $3000 to convert funds from bonus to real. The player claimed she was not given the option to withdraw her original deposit and that the terms were not readily available at sign-up. We had clarified that upon activating the bonus, she began playing with it immediately and should have contacted customer support for cancellation if she didn’t want to use the bonus. We also pointed out where she could find the bonus terms and the wagering contributions of slot games. Despite extending the response time, the player did not provide further communication, leading us to reject the complaint.

Read moreRead less Submitted: 19 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: €1,100

Player experiences delays with verification and payout.

The player from Austria is experiencing persistent delays in the verification process at the casino, which is also delaying the withdrawal process. Despite submitting the necessary documents three times, they have been waiting for their money for over a week. The complaint was resolved as the player got verified.

Read moreRead less Submitted: 18 Dec 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: 5,000 zł

Player’s account has been closed.

The player from Poland was facing withdrawal issues due to his account being blocked by the casino on the accusation of having a duplicate account, which he denied. He was uncertain of the violation as he had been playing, receiving bonuses and badge points, without problems for the previous six months. After reviewing the evidence provided by the casino, we found that multiple accounts had been created with similar details to take advantage of bonuses. This was a violation of the casino’s terms and conditions, therefore the complaint was dismissed as unjustified. The player’s initial account remained open for future play, while the duplicate account was permanently closed.

Read moreRead less Submitted: 17 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Player’s withdrawal delayed by verification.

The player from Germany had a withdrawal of 1000 Euros pending for over a month at SpinCity, despite having submitted all required documents. The casino’s support team consistently advised him to wait for the verification process, while he communicated daily for a resolution. We extended the timer for a response by 7 days, but the player did not respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 01 Nov 2023 Resolved Our verdict

Case closed

Disputed amount: Can$400

Player’s withdrawal delayed due to verification process.

The player from Ontario, Canada, had initially faced difficulties withdrawing his winnings due to a prolonged and unclear verification process. After he submitted his documents, he had received no updates or explanations for the delay. However, his account was eventually verified and his withdrawal was pending at that time. The player confirmed that the issue had been resolved and the complaint could be closed. Our team had kept the complaint open until the player confirmed successful withdrawal.

Read moreRead less Submitted: 31 Oct 2023 Case closed Our verdict

Other

Disputed amount: Can$200

Player struggles with verification for withdrawal.

The player from Canada had been trying to withdraw funds for two months, but every attempt to verify his account had been denied. The player had provided multiple documents for KYC verification, including a selfie with his driver’s license and a front and back picture of the same. However, the online casino had consistently rejected these documents, stating that they were not clear enough. The player had also reported that his original bank card, which was linked to the casino account, had been stolen, and the new card had a different number. The casino had requested a selfie with the old card or an extract from it, which the player could not provide due to the theft. Despite several attempts to resolve the issue, the player had eventually lost his winnings and the complaint had been rejected.

Read moreRead less Submitted: 31 Oct 2023 Case closed Our verdict

Player stopped responding

Disputed amount: NZ$800

Player’s withdrawal has been delayed due to bank issues.

The player from New Zealand had been trying to withdraw her winnings for two months. The Casino informed her that her bank was rejecting the deposit due to gambling restrictions, despite her having made two successful withdrawals previously. The Casino suggested changing her withdrawal method after multiple unsuccessful withdrawal attempts. We attempted to assist by asking for additional information and extending the response time. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 19 Oct 2023 Case closed Our verdict

Other

Disputed amount: 149,671 zł

Player’s winnings heavily reduced.

The player from Poland had his winnings of 149671.09PLN significantly reduced to 250PLN by the casino. The casino had cited their policy of the maximum withdrawal achieved from no-deposit free spins, but the player had argued that the main funds were won after they had deposited their own money and any correction should have left around 148000PLN still in the account. We had reached out to the casino to discuss the issue and they had insisted on their terms and conditions, which limited the maximum winnings from bonuses. The player had proposed a compromise of receiving 20% of their winnings, but we discovered that the player’s balance had dropped by more than 250 PLN after wagering, suggesting that they would have lost the winnings if the max win cap had been correctly applied. Consequently, we found the casino’s offer of compensating the player’s last deposit and providing a new bonus to have been acceptable. The player’s complaint was rejected.

Read moreRead less Submitted: 11 Oct 2023 Case closed Our verdict

Other

Disputed amount: NZ$6,112

Player’s withdrawal delayed at casino.

The player from New Zealand requested for withdrawal twice and went through verification process again after they did it four weeks earlier. The first withdrawal was approved and processed on the same day but the second one is still in processing mode with uncertain duration. The player is still waiting to receive their funds. We’ve rejected this complaint as per player’s explicit request.

Read moreRead less Submitted: 06 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: Can$75

Player’s withdrawal is not received.

The player from Quebec had had an issue with receiving his withdrawal that was supposedly processed via Gigadat 10 working days prior. He had not received any confirming details or tracking numbers, and Gigadat had claimed to not have received any withdrawal instructions. Eventually, the player had received his withdrawal and the casino had acknowledged a technical error on their part. The complaint had been marked as ‘resolved’ in our system.

Read moreRead less Submitted: 01 Oct 2023 Resolved Our verdict

Case closed

Disputed amount: NZ$9,000

Player’s withdrawal is delayed due to incomplete account verification

The player from New Zealand initiated a withdrawal but hasn’t received the necessary verification steps to complete the process from the casino. The player confirmed she received all her winnings successfully.

Read moreRead less Submitted: 13 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €3,952

Player’s approved withdrawal is delayed.

The player from Germany is unable to receive their approved winnings, even though it’s marked as approved. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 04 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: 3,464 лв

Player’s withdrawal is delayed due to verification issues.

The player from Bulgaria is struggling to withdraw winnings of over 3500 euros due to verification issues. The player confirmed the issue was resolved.

Submitted: 03 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: Can$230

Player’s struggling to pass the verification process.

The player from Nova Scotia has sent numerous documents for verification but the casino refuses to verify the account and pay out winnings. The issues have been going on for 10 days without assistance from customer service. We contacted the casino to find out more information about the case, and before it replied to the complaint, the player informed us about her account finally verified and the winnings paid out. We closed the complaint as resolved.

Read moreRead less Submitted: 20 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$1,800

Player encounters repeated verification issues and withdrawal refusal.

The player from Canada has struggled to withdraw her winnings due to repeated verification requests and account status changes. Despite providing all asked documents and establishing an online wallet at the casino’s suggestion, her account status has become unverified again. The player did not respond to our questions, so we had to reject the complaint.

Read moreRead less Submitted: 19 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: Can$3,450

Player struggles to complete verification in the casino.

The player from Manitoba has been asked for various types of ID verification for a withdrawal request made two weeks ago. Despite numerous emails and multiple submissions of required documents, the casino continuously requests additional ID. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 16 Jul 2023 Resolved Our verdict

Case closed

Disputed amount: Can$12,168

Player’s winnings have been delayed.

The player from Ontario won at SpinCity casino a month before submitting this complaint. Unfortunately, he has not received his winnings yet. After the player submitted all the documents necessary for verification, he received his winnings and the complaint could be closed.

Read moreRead less Submitted: 07 Jul 2023 Case closed Our verdict

Other

Disputed amount: 3,100 R$

Player’s withdrawal has been delayed.

The player from Brazil is dissatisfied with the withdrawal policy. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Submitted: 27 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Austria has deposited money into casino account but the funds seem to be lost. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

Read moreRead less Submitted: 12 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €8,000

The player struggles to withdraw his money.

The player struggles to withdraw his money due ongoing verification. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 20 Feb 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €2,000

Player’s experiencing technical difficulties while playing slots.

The player from Germany is having a negative experience playing slots in the casino. We closed the complaint because the player wasn’t able to provide us with sufficient evidence.

Submitted: 10 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €2,500

The player’s winnings were voided.

The player’s winnings were voided for using a 3rd party deposit. The complaint was closed as the player stopped responding.

Submitted: 07 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €450

Player’s struggling complete account verification.

The player from Austria was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the payment, and the complaint was closed as “resolved”.

Submitted: 11 Jan 2023 Case closed Our verdict

Other

Disputed amount: 20,000 zł

Player’s account has been blocked.

The player from Poland made a deposit from a joint account. The casino decided to block the player’s account. The player asked us to close the complaint.

Submitted: 26 Dec 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 716Disputed amount: 547,800 руб

Account closed after big win.

The player ‘‘syyplay’’ complained about the casino closing his account after a big win. He said that he had made deposits and withdrawals before, but this time, following a big win, the casino accused him of rule’s violation and closed his account. Given that the casino usually doesn’t react to complaints, we don’t know what was the outome of this case.

Read moreRead less Read more on: casinomeister.com Submitted: 7/2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 5,000 руб

Withdrawal pending for a month.

The player ‘‘animkin’’ opened a complaint regarding SpinCity Casino not paying out his balance. His withdrawal request had been pending for a month. Given that casino usually gives no response to complaints, it remained unresolved.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 5/2022 Case closed Our verdict

Player stopped responding

Disputed amount: 547,800 руб

The player’s account got blocked.

The player’s account got blocked after winnings a higher amount of money.

Submitted: 15 Jul 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 4,300 руб

The player’s withdrawal is delayed.

The player’s withdrawal has been delayed for more than 1 month. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 56Disputed amount: 19,000 руб

The player’s verification is stuck.

The player’s verification had been stuck for almost a month when the player decided to submit a complaint. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 52Disputed amount: 15,000 руб

Accusation of multiple accounts creation and confiscation of balance.

The player won 15,000 RUB at the SpinCity Casino and requested a withdrawal, but then she was accused of creating multiple accounts and her account was closed, the entire balance was confiscated. No casino representatives have reacted to the complaint yet.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 9/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 7Disputed amount: $35

Multi-Account Accusation.

The player ‘kot6000’ played with a bonus, then made a real money deposit, and his account got blocked. The casino accused him of fraud. The player was happy to do the verification check, but the casino refused it. There was no reaction from the casino and the complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2019 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 55Disputed amount: 100,000 руб

Delayed payout and self-exclusion denial at Spin City Casino.

The player ‘Sheburshun’, from Russia, had fulfilled the wagering requirements and wanted to withdraw 100000RUB of their winnings. However, the LiveChat said that there was a daily payment provider limit of 5000RUB and the player should make another withdrawal requests on other days. The casino requested a verification, even though the player said it had not been needed before. The casino did not respond to this complaint and the complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 22Disputed amount: 33,000 руб

Account at Spin City Casino blocked due to verification.

The player ‘surasin10’, from Russia, won 33000 on 27.4.2020. He then sent all the personal information, payment details, and his phone number to the live chat, however, the casino blocked the player’s account. There was no reaction from the casino and the complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 4/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 109Disputed amount: 300,000 руб

After a larger win, player’s account got blocked.

The player ‘Denissss’, from Russia, won 300000RUB. The casino blocked his account and accused the player of having several accounts. The player said that this was not true and he had only one account. There was no reaction from the casino and the complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 7/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 15Disputed amount: $150

Changing wagering requirements.

The player ‘kadrus2002’, from Russia, made several deposits and played the money through. When the player reached a zero on his account, he made a new deposit once more and won 4000RUB. He checked with the live chat whether he had a pending bonus spins or a wager. The live chat answered that there was no wager and the player could play, but when the player requested the withdrawal, there was a wagering requirement again. The player said that he had already played another game for one spin. There was no reaction from the casino and complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 1226Disputed amount: $75,000

Player was only partially paid, then got accused of fraud.

The player ‘Sanek-2013’ said he had won 80000USD and requested a withdrawal. He received 5000USD and 3 - 4 hours later, his casino account was blocked due to a violation of the casino terms - accusing the player from fraud. There was no reaction from the casino and the complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 62Disputed amount: 30,000 руб

Player was accused of having multiple accounts and got blocked.

The player ’elenka.3003’, from Russia, received a bonus offer of 700RUB, which she accepted and won 2019RUB. This was paid to her account normally, but then she deposited 250RUB, played slots, and won 30000RUB. She requested a withdrawal but her account got blocked and she was accused of having multiple accounts. After her inquiry, the casino sent her 2000RUB but then they stopped paying her and used various excuses. This casino was already known for not paying out the winnings to players and should be Blacklisted. The complaint was closed as unresolved.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 31Disputed amount: Can$186.21

Player’s account has been disabled.

The player from Canada had her account blocked due to a self-exclusion in sister casino.

Submitted: 20 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: 10,000 руб

Player’s complaining about withdrawal issues.

The player from Russia has requested a withdrawal, but the casino has split winnings request into small installments. The player successfully managed to receive his winnings and the case is resolved.

Submitted: 05 Mar 2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 12Disputed amount: €50

Player’s winnings have been confiscated.

The player from Russia played with a bonus and won. The casino confiscated her winnings, but then informed her, that they made a mistake and credited them back. However, there is no money in her casino account. The complaint was closed as unresolved as the casino was non-responsive.

Read moreRead less Submitted: 10 Dec 2020 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$77

Winnings haven’t been credited to player’s account.

Player is struggling to verify the account.

Disputed amount: 3,100 R$

Player’s withdrawal has been delayed.

The player from Brazil is dissatisfied with the withdrawal policy. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Submitted: 27 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

Read moreRead less Submitted: 12 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €8,000

The player struggles to withdraw his money.

Read moreRead less Submitted: 20 Feb 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €2,000

Player’s experiencing technical difficulties while playing slots.

The player from Germany is having a negative experience playing slots in the casino. We closed the complaint because the player wasn’t able to provide us with sufficient evidence.

Submitted: 10 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €2,500

The player’s winnings were voided.

The player’s winnings were voided for using a 3rd party deposit. The complaint was closed as the player stopped responding.

Submitted: 07 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €450

Player’s struggling complete account verification.

The player from Austria was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the payment, and the complaint was closed as “resolved”.

Submitted: 11 Jan 2023 Case closed Our verdict

Other

Disputed amount: 20,000 zł

Player’s account has been blocked.

The player from Poland made a deposit from a joint account. The casino decided to block the player’s account. The player asked us to close the complaint.

Submitted: 26 Dec 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 716Disputed amount: 547,800 руб

Account closed after big win.

Read moreRead less Read more on: casinomeister.com Submitted: 7/2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 5,000 руб

Withdrawal pending for a month.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 5/2022 Case closed Our verdict

Player stopped responding

Disputed amount: 547,800 руб

The player’s account got blocked.

The player’s account got blocked after winnings a higher amount of money.

Submitted: 15 Jul 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 4,300 руб

The player’s withdrawal is delayed.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 56Disputed amount: 19,000 руб

The player’s verification is stuck.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 52Disputed amount: 15,000 руб

Accusation of multiple accounts creation and confiscation of balance.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 9/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 7Disputed amount: $35

Multi-Account Accusation.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2019 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 55Disputed amount: 100,000 руб

Delayed payout and self-exclusion denial at Spin City Casino.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 22Disputed amount: 33,000 руб

Account at Spin City Casino blocked due to verification.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 4/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 109Disputed amount: 300,000 руб

After a larger win, player’s account got blocked.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 7/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 15Disputed amount: $150

Changing wagering requirements.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 1226Disputed amount: $75,000

Player was only partially paid, then got accused of fraud.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 62Disputed amount: 30,000 руб

Player was accused of having multiple accounts and got blocked.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 31Disputed amount: Can$186.21

Player’s account has been disabled.

The player from Canada had her account blocked due to a self-exclusion in sister casino.

Submitted: 20 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: 10,000 руб

Player’s complaining about withdrawal issues.

The player from Russia has requested a withdrawal, but the casino has split winnings request into small installments. The player successfully managed to receive his winnings and the case is resolved.

Submitted: 05 Mar 2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 12Disputed amount: €50

Disputed amount: $5 CLP

Player is struggling to verify the account.

Disputed amount: 3,100 R$

Player’s withdrawal has been delayed.

The player from Brazil is dissatisfied with the withdrawal policy. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Submitted: 27 Apr 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

Read moreRead less Submitted: 12 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €8,000

The player struggles to withdraw his money.

Read moreRead less Submitted: 20 Feb 2023 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €2,000

Player’s experiencing technical difficulties while playing slots.

The player from Germany is having a negative experience playing slots in the casino. We closed the complaint because the player wasn’t able to provide us with sufficient evidence.

Submitted: 10 Feb 2023 Case closed Our verdict

Player stopped responding

Disputed amount: €2,500

The player’s winnings were voided.

The player’s winnings were voided for using a 3rd party deposit. The complaint was closed as the player stopped responding.

Submitted: 07 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: €450

Player’s struggling complete account verification.

The player from Austria was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the payment, and the complaint was closed as “resolved”.

Submitted: 11 Jan 2023 Case closed Our verdict

Other

Disputed amount: 20,000 zł

Player’s account has been blocked.

The player from Poland made a deposit from a joint account. The casino decided to block the player’s account. The player asked us to close the complaint.

Submitted: 26 Dec 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 716Disputed amount: 547,800 руб

Account closed after big win.

Read moreRead less Read more on: casinomeister.com Submitted: 7/2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 5,000 руб

Withdrawal pending for a month.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 5/2022 Case closed Our verdict

Player stopped responding

Disputed amount: 547,800 руб

The player’s account got blocked.

The player’s account got blocked after winnings a higher amount of money.

Submitted: 15 Jul 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 32Disputed amount: 4,300 руб

The player’s withdrawal is delayed.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 56Disputed amount: 19,000 руб

The player’s verification is stuck.

Read moreRead less Submitted: 29 Mar 2022 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 52Disputed amount: 15,000 руб

Accusation of multiple accounts creation and confiscation of balance.

Read moreRead less Read more on: latestcasinobonuses.me Submitted: 9/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 7Disputed amount: $35

Multi-Account Accusation.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2019 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 55Disputed amount: 100,000 руб

Delayed payout and self-exclusion denial at Spin City Casino.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 22Disputed amount: 33,000 руб

Account at Spin City Casino blocked due to verification.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 4/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 109Disputed amount: 300,000 руб

After a larger win, player’s account got blocked.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 7/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 15Disputed amount: $150

Changing wagering requirements.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 12/2020 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 1226Disputed amount: $75,000

Player was only partially paid, then got accused of fraud.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 62Disputed amount: 30,000 руб

Player was accused of having multiple accounts and got blocked.

Read moreRead less Read more on: latestcasinobonuses.mobi Submitted: 1/2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 31Disputed amount: Can$186.21

Player’s account has been disabled.

The player from Canada had her account blocked due to a self-exclusion in sister casino.

Submitted: 20 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: 10,000 руб

Player’s complaining about withdrawal issues.

The player from Russia has requested a withdrawal, but the casino has split winnings request into small installments. The player successfully managed to receive his winnings and the case is resolved.

Submitted: 05 Mar 2021 Unresolved Our verdict

No reaction policy, passive regulator

Black points: 12Disputed amount: €50

Player’s winnings have been confiscated.

Read moreRead less Submitted: 10 Dec 2020 Case closed Our verdict

Insufficient evidence from player

Disputed amount: Can$77

Winnings haven’t been credited to player’s account.

The player from Canada is complaining about winning which have not been validated. We rejected the complaint in our system due to lack of evidence.

Submitted: 13 Apr 2020 The player from Germany had past successful withdrawals from SpinCity but faced new document verification requests when trying to withdraw €1,000. The casino allowed only one document upload every three days, leading to delays and ultimately causing the player to gamble away the funds. The player suspects the casino’s actions were intentional and seeks compensation.